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Account deletion

Last updated: 26 September 2026

This page explains how to request the deletion of your account in the Djouri POS app, published by Djouri Tech SAS (Conakry, Guinea). You can make this request from the app or, if you no longer have access to it, by e-mail.

1. From the app

  1. Open Djouri POS and sign in.
  2. Go to Settings → Manage Subscription, then tap “Delete My Account”.
  3. Confirm your identity (password, or signing in again with your Google account), then type DELETE_MY_ACCOUNT to confirm.

You can then follow its progress from the sign-in screen, with the “Track account deletion” link.

2. Without the app, by e-mail

Write to contact@djouri.com from your account’s e-mail address, with the subject “Djouri POS account deletion”. Include the name of your business. If we cannot verify that the request comes from the account holder, we will ask you to confirm before acting.

3. If you own a business

A business must always have an owner. If other people work in your business on Djouri POS, first transfer ownership to one of them from the app; the app will tell you when this is needed. If that is not possible, write to us and we will handle the request with you.

4. What is deleted

  • your sign-in account (e-mail and password, or the link with your Google account);
  • your profile: name, e-mail address, phone number;
  • your links to businesses, stores and devices;
  • the notification identifiers of your devices.

5. What is kept, and why

  • The business’s accounting records (sales, payments, loans, restocking) and its audit log: they belong to the business and are kept for the legal retention period for accounting documents (OHADA / Guinean law). They may still show your name as the author of an operation, and are used for no other purpose.
  • A record of the deletion request, without your profile, to prove it was handled and to prevent a deleted account from being recreated by mistake.
  • Backup copies: they are not edited one by one, but are erased at the end of their rotation cycle.

6. Timeframe

Your request is handled within 30 days at most. You receive a confirmation once it is complete.

7. Your subscription

Deleting your account does not cancel a subscription purchased through Google Play or the App Store. To stop being charged, also cancel it in Google Play (Payments & subscriptions → Subscriptions) or in your Apple account settings.

To learn more about your data, see our privacy policy.